Frequently Asked Questions

Selvorith™ is owned and operated by Guangzhou Jiexiang Technology Co., Ltd.

Selvorith™ offers children's hair accessories, including classic headbands, decorative hair clips, bows, scrunchies, and ponytail holders.

Our hair accessories are intended to match their product descriptions and images. Slight differences in color, texture, finish, or decorative details may occur. Photography, lighting, screen settings, and display calibration may affect perceived colors.

Minor variations in color, texture, finish, or decorative details are not necessarily defects. If an item is damaged, defective, incorrect, or materially different from its description, please contact us so we can review it.

Simplicity, versatility, and charming details guide our product selection. Our assortment brings together timeless everyday styles and decorative pieces for special occasions.

We find inspiration in childhood's little moments, from school-day hairstyles and family outings to birthdays and special occasions. Gentle colors, understated shapes, and playful accents guide the collection.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. Processing time is separate from carrier transit time.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.

Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

Contact service@selvorith.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.

Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.

Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.

Email service@selvorith.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.

Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return has been received, inspected, and approved, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.

Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.