Contact Us
Sweet details for life’s little moments.
How can we help?
We’re here for you.
Have a question about our children's hair accessories, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Selvorith™ customer-support team and we will be happy to assist you.
service@selvorith.com
8:00 AM – 10:00 PM Daily
Within 24 Hours
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Our collection includes headbands, hair clips, bows, scrunchies, and ponytail holders. Product finishes, materials, packaging, and protective components may vary by item.
Please include:
- Your order number
- A clear description of the issue
- Relevant photographs or videos, where appropriate
- A photograph of the shipping label and exterior packaging
After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.
Minor differences in color, texture, finish, or decorative details are not necessarily defects. If you believe an item is materially different from its description, please contact us for review.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Need a little help?
Contact service@selvorith.com or +86 18588863073. We aim to respond within 24 hours. Customer service hours: 8:00 AM – 10:00 PM Daily. For an existing order, please include your order number and the email address used at checkout.
Business Information
Planning a Return?
Please contact our customer support team before sending any merchandise back. Our registered business address is not necessarily our return shipping address. If your return request is eligible under our Return & Refund Policy, our team will provide the appropriate instructions and return destination.
Little Accessories · Lovely Moments